The ReserVoice system was developed by dialoguemachine and lets anyone allow their resource, facility or time to be bookable over the phone. The process can be summarised as follows:

• On a web site, the resource owner sets up the availability (opening times, opening days, bank holidays etc.)
• ReserVoice then provides a telephone number to publish to their customers.
• The customers use that number to make their booking. The system will intelligently deal with clashes.
• The resource owner can view all bookings on the web.

For a more detailed explanation, please visit the Reservoice web site at http://www.reservoice.com. This demonstration lets you try an example booking by phone.

points to note

• Multiple interface types, in this case web and voice, are used at various points in the process where they fit best.
• It is possible to simultaneously use multiple interfaces - this is called multi-modality. If you think this may be of use to you, please contact us and we will provide more information.
• Your booking probably went straight through - if you call in again, and book an appointment at the same time, you will see the system deal with a clash.